CareFlow AI — Human-in-the-Loop Clinic Operating System
Clinics were losing staff time to phone and message volume, manual consultation notes, missed follow-ups and insurance claims that leaked revenue through missed pre-authorisation checks. Adding AI that acts on its own would have created clinical and compliance risk rather than removing work.
- Client: Clinic & hospital platform (under NDA) · Industry: Healthcare
- Every AI feature follows one rule: the system drafts, flags or suggests, and a clinician confirms before a note is signed, a prescription issued, a message sent or money spent. That includes an ambient note assistant designed to leave a gap rather than invent detail, clinical safety checks that…
- Design target: zero autonomous clinical or financial actions — each one requires clinician sign-off
- Design target: every line of a drafted note traceable to what was actually said
- Design target: per-purpose patient consent, revocable in one step, with a full access log per record
- Designed for multi-region operation — US, UK, Australia, New Zealand, Canada and UAE — with HIPAA/GDPR-aligned data handling
- Autonomous actions: Zero — Design target
- Regions: 6 — Designed for
- Compliance: HIPAA / GDPR — Aligned — target
- Technologies: Claude API, Node.js, PostgreSQL, WhatsApp Business API, Android
- CareFlow AI is an active engagement. The outcomes above are design targets published by Ortem Technologies, not production results.
- Delivered by Ortem Technologies — Full case study on ortemtech.com: https://ortemtech.com/case-studies/careflow-ai-clinic-management-platform/